Businesses operating e-commerce websites should ensure that they have agreements in place to protect, not only their businesses and profits, but also their customers. Different agreements apply depending on the type of business and the industry within which it operates. An experienced e-commerce lawyer can guide you through the applicable agreements. Below, we’ll discuss five agreements essential for any e-commerce website.
The clauses to include in your TOU policy are:
- Termination of accounts
- Intellectual property ownership
- Links to other websites
- Liability disclaimers/limitation
You may be tempted to use a one-size-fits-all approach. However, it’s best to tailor your agreement to your specific business and clientele.
3. Cookies Policy
4. Payment Terms
The payment terms can be a standalone policy or included in your terms and conditions. Regardless, payment terms must be prominently displayed for the user’s benefit. They contain the terms that govern payment for goods or services. This includes how payments are made, the type of payment methods accepted, conditions for missed payments and how payment disputes are handled.
5. Return/Refund Policy
It is essential for e-commerce sites that sell products to have a return/refund policy that customers can easily access. A reasonable return/refund policy builds trust and indicates your commitment to your customer base.
The terms to cover in your return/refund policy should include:
- Whether or not you offer returns
- Time limits for the return of items
- Whether the client will get a refund, partial refund or credit
- Who pays for shipping or returns
- Procedure for returns
- In what condition must the product be returned
Draft Your Agreements with an E-commerce Business Lawyer
Formulating your e-commerce agreements to ensure your business is legally covered takes experience and know-how. RM Warner Law’s experienced and knowledgeable e-commerce lawyers can help you draft comprehensive agreements to meet your website’s needs. Call us toll-free at 1-866-570-8585 or complete our online form to request a consultation.